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Reputation guardrails + stop rules

Outbound operations studio for compliance-led MSPs (reputation-safe, governed).

Outbound only works if sender reputation stays healthy.

We treat reputation risk like uptime risk.

Status labels (text-first)

HEALTHY:

No stop signals. Continue.

WATCH:

Early warning. Investigate and adjust.

STOP:

Stop rule triggered. Pause immediately.

Stop rules (pause immediately)

SR-01 Complaint signal

SR-02 Seed inbox placement risk

SR-03 Hard bounce rule

SR-04 Opt-out rule

SR-05 QA sampling rule

SR-06 Reply SLA breach rule

SR-07 Monitoring signal RED

Incident protocol

  1. Pause
  2. Log
  3. Diagnose
  4. Smallest fix
  5. Controlled relaunch (small batch; pause -> log -> diagnose -> smallest fix -> controlled relaunch)

Change control

We run weekly sprints with one controlled change/week and stop rules.

Next step

Reply YES to the email you received and I'll send the 1-page Pipeline Diagnostic.